FAQ - Gemora

Frequently Asked Questions

Delivery

Where can I track my order?

To track your order go to Track my order, and then enter your Order ID.

You should also have received an email and whatsapp message with updates on your tracking information.

When can I expect my delivery?

Usually it takes 3-5 days for us to deliver your orders. If your order has not reached you post the delivery window, you may contact our customer care at gemora.contact@gmail.com or Whatsapp us on +91-8595776181

Where do you deliver to?

We ship our products all over India.

Can I change my delivery address or mobile number once the order has been placed?

Yes, it is possible to change your contact details only if the order hasn’t been shipped. To do the same, contact us at gemora.contact@gmail.com or Whatsapp us on +91-8595776181

What to do if the package that I have received is damaged?

We usually run a quality check in advance but in case you have faced any issue, we would love to solve it for you. The first step is to contact the customer care at gemora.contact@gmail.com or Whatsapp on +91-8595776181 and inform them about the same. Our team will guide you ahead.

Orders

Can I change my order after the order has been placed?

Unfortunately, you can not change your order. You would be required to cancel the order and place a new one.

Is my payment information safe?

Absolutely, we ensure a safe shopping experience. All the contact and shipping details that you share with us are confidential and extremely safe.

What if I ordered a product and some other product arrived?

This normally doesn’t happen because we run a quality check before sending anything to you. If it has happened to you we will replace the items and send you what you had ordered. You just have to request a replacement or return by contacting us on gemora.contact@gmail.com or Whatsapp us on +91-8595776181

Return / Exchange

What is your return policy?

We have a customer friendly 2 days return & 7 days exchange policy. If you are not satisfied with your purchase, we will be happy to return / exchange it for you.

For more information, please read our Return/Refund Policy

Can I exchange an item?

Yes, if it falls under the category of exchangeable items, you can exchange it. You will need to email us at gemora.contact@gmail.com or Whatsapp us at +91-8595776181 with your order number and our customer care team will assist you.

How long after a delivery can I make an exchange?

The period for raising an exchange request is within 7 Days of receiving the order.

When will the order be picked for return?

We usually send someone to pick your order within 1-2 business days from the day we accept your request for return.

Refund

What is the status of my refund

You can check the refund status by contacting our customer care team at gemora.contact@gmail.com or Whatsapp at +91-8595776181.

For more information, please read our Return/Refund Policy.